Refund Policy

We appreciate your interest in our products and services, and we strive to provide you with the best quality possible. However, we understand that sometimes things might not work out as expected. Therefore, we have implemented a refund policy to ensure that you are completely satisfied with your purchase.

We offer a 7-day refund policy from the date of delivery. To request a refund, please contact our customer support team with your order number and the reason for your request at support@cleekify.com. We will review your request and determine whether it meets our refund policy criteria.

Please note that refunds are not guaranteed and are subject to our review and approval. We reserve the right to deny refunds for any reason, including but not limited to abuse of our refund policy, violation of our terms of service, or fraudulent activity. If your refund request is approved, we will process the refund back to the original payment method used at the time of purchase. Refunds may take up to 7 to 10 business days to appear in your account.

We have carefully crafted this policy to provide clarity and transparency, covering all essential aspects of the refund process. Reading our refund policy will equip you with the necessary information, including eligibility criteria, refund timing, and steps to initiate a refund.

We aim to be open and honest about our policies to facilitate a smooth and hassle-free experience for all our valued customers. Please take a moment to familiarize yourself with our refund policy and know that we are here to assist you every step of the way.

Separate Refund Policy:

We have separated the return policy from the refund policy to provide clarity on each process.

Refund Timing:

We offer a refund policy within 7 days from the delivery date. This ensures fairness, as it allows sufficient time for the item to reach you and provides you with a comfortable window to initiate the return process if needed.

Please note that the 7-day refund policy starts from the date the product is delivered to your specified shipping address. We recommend checking the product upon delivery to ensure it meets your expectations and is free from any damage or defects.

If you encounter any issues with the product or wish to request a refund within the specified timeframe, kindly follow the steps outlined in our Refund Policy to initiate the process. Our customer support team is always ready to assist you and address any queries or concerns you may have.

At Cleekify, we are committed to providing a smooth and transparent refund experience, and we value your trust in us.

Circumstances for Refund:

We offer refunds under the following circumstances:

 

  1. If the products never arrived: In the unfortunate event that your order does not reach you within a reasonable timeframe, we will investigate the matter and provide a full refund if deemed necessary.

 

  1. Damaged on arrival: If your product arrives in a damaged condition, please contact us immediately,we request customers to provide an unboxing video clearly showing the shipping label and order ID. The video should capture the entire unboxing process, showing the product from all sides without any editing or alterations. This ensures that we can effectively assess the damage and assist customers promptly. If the unboxing video is found to be edited or incomplete, we regret that we won't be able to process the refund Your cooperation in providing an authentic unboxing video is crucial for a smooth return process. Please make sure to provide an unboxing video that adheres to the guidelines mentioned above. This helps us ensure a fair assessment of the damage and enables us to provide the necessary assistance promptly. 

 

  1. Faulty manufacturing or broken after use (Warranty): We do not provide any form of warranty for cosmetic and personal care products. As these products are for personal use and have specific hygiene considerations, we cannot offer warranties, guarantees, or refundsfor these items once they have been opened or used. We take utmost care to ensure that all cosmetic and personal care products are of the highest quality and are well within their expiration dates when they leave our facility. However, due to the nature of these products, we cannot accept returns or provide refunds once they have been opened or used. Before making a purchase, we encourage our customers to carefully review the product details, and suitability for their individual needs.

 

  1. They changed their mind: If a customer decides to return a product for reasons other than the above-mentioned scenarios, we understand and respect your decision. To process such a return, please note the following:

    a. Refund Eligibility: The product must meet our standard refund eligibility criteria, which includes being unused, in its original packaging, and within the allowed refund timeframe.

    b. Customer Pays Shipping: For "Changed their Mind" refunds, customers are responsible for covering the shipping expenses. Cleekify will not provide any shipping cost reimbursement in this case. The customer must ship the item to our address at:

    Address: Cleekify, Aadrash Colony, Near Jaipur Public School, Jaipur Road, Sikar, Rajasthan 332001, India
    Phone: 6375894090

    c. Return Authorization: Before sending the product back to us, please contact our customer support team at support@cleekify.com. They will provide you with a return authorization and any additional instructions for the return.

    d. Return Packaging: Please ensure that the product is securely packaged to prevent any damage during transit. We recommend using a reliable shipping service with tracking to ensure that the return reaches us safely.

    e. Refund Process: Once we receive the returned item and verify its eligibility, we will proceed with the refund as per our refund policy. The refund will be issued to your bank account, excluding the original shipping charges and any return shipping expenses incurred.

 

  1. Or it's a wrong product: If you receive a product that does not match your order, please notify us immediately. Please provide unboxing video with Shipping label Order Id, We will investigate the issue and ensure you receive the correct product or offer a suitable alternative based on availability.

 

Steps to Initiate a Refund:

To initiate a refund, kindly follow these steps:

a. Contact Customer Support: Reach out to our dedicated customer support team via email at support@comor by calling +91 6375894090.

 

b. Provide Order Details and Reason: When contacting us, please provide your order number and the specific reason for the refund. If applicable, attach clear unboxing videos showcasing the issue for a smooth evaluation process.

c. Expert Assistance: Our customer support representatives will promptly review your request and provide you with further instructions, including any necessary return authorizations if required.

d. Secure Packaging for Returns: For return shipments, we request you to securely package the product to protect it from damage during transit. We recommend using a reliable shipping service with tracking to ensure a safe return journey.

 

Refund Completion:

Upon receiving the returned item and verifying its eligibility, we will proceed with the refund process. The refund will be issued through the following methods:

a. Original Payment Method: For orders placed using online payment methods, the refund will be credited back to the original payment method used during the purchase. This includes credit/debit card, net banking, or any other electronic payment method.

b. Bank Transfer: For Cash on Delivery (COD) orders or if the original payment method is not viable for a refund, we offer the option of bank transfer. In such cases, we will request your bank details and process the refund accordingly.

 

Cleekify strive to provide you with a seamless refund experience and ensure your satisfaction. If you have any questions or need further assistance, please do not hesitate to get in touch with our customer support team. We are dedicated to providing transparent and efficient refund services to all our valued customers.